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Case Studies

Our case studies highlight how Advantage Technology Systems (ATS) has been used to enhance competitive positions through reduced costs, improved operational efficiencies and higher levels of customer service.

Outsourced Technology Department
 
Client Situation: 

A mid sized organization specializing in exclusive high end residential and commercial construction projects was growing rapidly, attracting large clients, and expected to double in size within two years. Management was concerned about reoccurring business disruptions related to their unstable technology infrastructure. They worry it would be unable to support the organizationís rapid growth.

 
ATS Solution:

ATS performed an extensive network assessment including analysis of firewall configuration, virus protection, security patches, SPAM protection, security polices, hardware and software licensing, data backups, and assessed what their overall support needs were. In addition to the technology infrastructure, our assessment included interviews with the Management and Staff to determine if all their technology needs were being met.

Our analysis included a comparison of their current technology standards to industry benchmarks to determine if the company was making effective use of their technology budgets. We also reviewed written policies, business continuity plans, and related procedures and guidelines.

ATSís technology deliverables included a report of findings as well as recommendations, costs and a prioritized Action Plan to migrate their support systems onto ATSís 24/7 Help Desk program.

 
Client Benefit:

ATSís technology assessment identified several issues that would have caused substantial disruptions in the clientís business operations. The prioritized Action Plan gave the organization the guidance they needed to move towards stabilizing their system and enabled their Staff to receive immediate help desk support.

The organizations decision to completely outsource their technology support to ATS allowed us to rapidly position them for their expected growth.

Within days, ATSís 24/7 Help Desk system was fully implemented. Their network was stabilized, technology related disruptions ceased, and Management and Staffís confidence in their technology systems soared allowing everyone to focus on what they do best.

 
Turn-Key Solution for New Company
 
Client Situation:

A mid sized west coast training organization needed to expand to the State of Hawaii. The company needed a local technology company to provide a turn-key solution to meet all of its new facilityís technology needs.

 
ATS Solution:

ATS designed and developed a network infrastructure to meet all of the organizationís pre-established needs. ATS also delivered the turn-key solution with remote access and monitoring systems in place to allow the organizationís corporate staff to support the facility from 2000 miles away.

 
Client Benefit:

The organization was able to open its new facility on time and under budget. ATSís ability to meet all of their needs allowed the organization to eliminate the cost of flying its Technology team from the mainland in to do the work. The client also enjoys the added benefit of having a local technology company that fully understands their needs and systems, and is able to support them on all future initiatives.

 
Company Merger
 
Client Situation:

Mid sized Event Services Company needed to merge its technology systems with its new parent company.

 
ATS Solution:

ATS surveyed both organizationsí technology systems and designed and developed a new network infrastructure that met everyoneís needs. ATS designed a new computer room and installed all components in it. ATS orchestrated the relocation of one companyís computer to their new facility and moved the other companyís operation from one part of the building to the other.

 
Client Benefit:

Having ATS manage every aspect of merging and moving the technology systems for both companies enabled the managing directors to focus on key operational issues and the transition of their employees.

 
Optimization & Stabilization
 
Client Situation:

Small non-profit organization with a mix of failing Apple and Windows stand alone computers. With a limited budget they wished to stabilize and standardize their technology systems and member database. They also desired to give all staff members access to their member database.

 
ATS Solution:

ATS designed and developed a new Windows based network infrastructure with a ROI of 18 months. ATS accomplished this by eliminating multiple dial-up ISP accounts, charges for hosted email and SPAM services, and utilized special non-profit software pricing. This enabled the organization to have the upgrades basically pay for themselves.

 
Client Benefit:

ATS enabled the organization to upgrade its entire technology infrastructure while staying within budget and meeting all of their needs. The new stabilized and reliable networked environment has increased employee productivity and opened new fundraising opportunities.

 
Web-Based Solution
 
Client Situation: 

A call centerís core software used to operate their business was 10 years old. Downtime became a common occurrence as it became increasingly difficult to find local experts to resolve technical difficulties in a timely manner. This greatly impact productivity. Licensing costs and the high cost of training due to the complexities of the software prevented the company from pursuing large projects that required surges in temporary staffing. The server was also housed in a location vulnerable to data loss during power outages, theft, vandalism and accidental destruction.

 
ATS Solution:

Using ASP.NET 2.0 technology and C#, ATS built a web-based solution to replace the call centerís desktop application. The custom system was designed to be user-friendly and intuitive to users at all knowledge levels. The system was secured by hosting it on a server in a highly secure network facility, with full time monitoring, uptime guarantee, and offsite data backups.

 
Client Benefit:

The Company was able to increase profits by pursuing large scale projects, and even had the ability to expand to any location with their new remote connectivity capability. Supervisors now had the ability to monitor employee performance in real-time from anywhere in the world increasing the operationís productivity, efficiencies and ability to immediately act on changes needed.

 
Custom Programming Solution
 
Client Situation: 

An academic institute needed a custom solution to reset passwords through a web-browser interface. Some of their requirements were:

  • Quick and easy to use
  • Automatically emails user with confirmation of reset password
  • Resides as standalone product
  • Unaffected by a planned upgrade to their SharePoint Portal Server
  • Integrates seamlessly with Active Directory
  • Reset password would apply to userís SharePoint account
  • Change would propagate across entire domain
ATS Solution:

ATS used ASP.NET 2.0 technology and C# to develop the customized web-based application.

 
Client Benefit:

The application met all requirements and was easy to install, and could be deployed to the web server by a simple copy operation with no further setup. ATS also provided training and network specific documentation.

 
Data Analysis & Reporting
 
Client Situation: 

An independent research firm conducted annual employee satisfaction studies for a large restaurant chain with 61 different locations and departments. The reporting process used to generate the 61 reports needed was so cumbersome; it took 2 months to complete resulting in missed deadlines and overextended budgets.

 
ATS Solution:

ATS automated the data analysis and reporting process by authoring a Microsoft.NET software module that assembled all 61 Adobe PDF reports in minutes.

 
Client Benefit:

The reporting process was simplified, reducing the processing time from 2 months to virtually minutes. The firm realized a cost savings of 42% over previous years and concluded their future projects several weeks ahead of schedule.

 
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