24/7 Help Desk Program
Advantage Technology Systems’ 24/7 Help Desk program is designed to give you the critical technical support you need 24 hours a day, 7 days a week, to maximize your network’s speed, performance, and stability without increasing your technology staff.
Unlike other computer consultants who profit from the failures in your technology environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. Other consultants use what’s called a “break-fix” model and only get paid when you have problems so they have zero incentive to keep your network stable. Our service is different from the other guys – in fact, our 24/7 Help Desk program does not allow us to profit from your technology troubles in any way.
We offer a variety of plans to suite any size organization. The set monthly cost of this program is based on the number of Servers and Workstations in your organization. This allows you to control your technology costs and receive unlimited maintenance, support and repairs.
The 24/7 Help Desk program allows you to enjoy the benefits of having technology staff without the overhead and cost associated with an internal technology department.
- Priority Scheduling
- Emergency Response
- Unlimited on-site repairs
- Unlimited remote, telephone and e-mail support
- Network-wide Event Monitoring
- Daily Tape Backup Monitoring
- Unlimited remote Windows Patch Management
- Virus Updates and Monitoring
- Continuous New Network Device Detection
- Regularly scheduled Cleanup and Optimization
- Unlimited software installation/upgrades
- Hardware & Software Inventory/Asset Mgmt.
- Network Policy Enforcement
- Discounted hourly rate for projects
- Coordinate Hardware Repairs with Vendors
Links to Ala Carte Services
For more information, please contact us for a complimentary consultation.